Birgit Mager

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President of Global Service Design Network
Professor for Service Design, KISD

Since 1995, Birgit Mager has been Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, Germany.
Over the past twenty years, she has been a leading figure in developing the theory and practice of service design. Her publications and lectures have contributed to the establishment of service design as an independent research discipline. Birgit Mager is the president of the International Service Design Network (SDN) and is responsible for organizing SDN‘s national and international conferences, such as this year’s conference in Amsterdam.

Academia Panel

Panel Info

Mapping the Academic Opportunities and Challenges of Service Design
Is the Academic Context Changing Rapidly Enough?

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Members Day


The Service Design Network
– Achievements 2016

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Plenary Presentation

Presentation Info

Journey map into the future.
Perspectives for an undisciplined discipline

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