esther-van-der-hoorn

Esther van der Hoorn

admin Day 1, Speakers, Workshop


Aegon & cXstudio

Esther has been working on Aegon’s customer experience since 2007, from programme manager customer experience manager. She’s currently working on Aegon’s customer communication strategy, customer journey management and directed customer research, among other things.

Workshop

Workshop Info


Challenges and opportunities for service design in organisations shifting to agile


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