Koos Service Design
Floor is a creative strategist, driven to improve people’s lives. After exploring the world of Service Design with her own company (The Workfloor), she now works as a senior service design consultant at Koos Service Design. She loves to dive deep into the world of customers and translates these insights in powerful strategies for companies. Floor easily energizes a whole group of people to come to creative results. And with her experience in a wide range of industries – varying from libraries to the future of transport, and from digital media to hard core engineering – she can always inspire you with wonderful examples!
Building a distinctive customer journey
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