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Jesse Grimes

Dutch Chapter, Masterclass, Organizer


Interaction Designer / Service Designer, Informaat

Jesse is a senior service designer at Dutch firm Informaat, which he joined in 2008 to launch its service design practice. Since then he has worked with some of the largest private-sector companies and public-sector organizations in the Netherlands, applying service design practices and techniques to a range of challenges.

Following the completion of his studies in 1997, Jesse has worked in London, Copenhagen, Düsseldorf and Sydney, and is now based in Amsterdam. He has been a member of the SDN since the first conference in Amsterdam, in 2008. Since then he has been active in both the Dutch as well as the global service design communities, regularly hosting and speaking at events, and training others in service design techniques. 

Jesse  is also a member of the SDN’s Management Board, as well as Editor-in-Chief and contributor to the journal Touchpoint . In 2014, along with several other members of the SDGC16 organizing team, he helped found the SDN Netherlands National Chapter.