James Samperi

admin Speaker

Director, Engine Group

James is a Director at Engine, The Service Design Consultancy. Like all of his teamat Engine he is focused on helping clients get more of the right services to market faster. He’s been at the cutting edge of using design strategy, product, service and experience development for 16 years. He’ s motivated by developing services that are beautiful, elegant and valuable across a range of sectors from Aviation to Education.

»To showcase the measurable impact of service design where digital is not the sole focus. We hope to support others get traction by demonstrating how it can be done and to paint a compelling picture of what great multi-channel service design looks, feels, tastes and smells like!«James Samperi

Top Tip

The delivery of a great customer experience relies largely on people but it’s often the hardest part to get right, manage and maintain. This presentation is all about the design of a solution to support people in consistently delivering an excellent branded experience with remarkable results.

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The proof is in your people” – A story of Virgin Media’s 'Voice of Our Brand’ programme