Paul Thurston

admin Speaker

Head of Innovation, PDR

Paul is Head of Innovation at PDR, where he leads a diverse portfolio of work spanning user-centred design for product, interface and service design. Since joining PDR Paul has established an award winning service design team, building an international client base in financial, government and outsourced services. Prior to joining PDR, Paul worked in advertising before helping to establish Thinkpublic as one of Europe’s leading public service design companies as head of design.

Most recently Paul has led a consortia of European partners in The SPIDER project; a €2m programme funded by the European Commission that built capacity for service design within inexperienced public bodies. Delivering service design projects, training and capacity building tools across Belgium, France, Ireland and the UK.

A regular contributor to future thinking in service design practice Paul has been published in the DMI Review, Touchpoint and several book chapters.

»I’m delighted to be sharing PDR’s perspective on the future of service design at the conference and look forward to ensuring the UK service design community remains the driving force for service design around the world.
The UK is one of the global leaders for service design practice in agencies, government and business. Until now this has been supported through informal networks, regional events and good will. However, this conference is a step-change in how the community and practice is represented. It is only through events like this that we can build a more connected and ambitious industry in the UK.«Paul Thurston

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