Co-founder and Strategy Director, 31Volts
Marc studied software engineering and was a part-time sports journalist before he came to Service Design. Marc is co-founder and Strategy Director of 31Volts, a leading Service Design agency in the Netherlands that designs services people love to use, and organizations are proud to provide. Over the past years Marc has helped major private and public organizations to grow by designing services that cultivate a sustainable relationship with customers. He is a regular speaker on the topic of Service Design.
He was part of the group pioneers that brought the Global Service Design Conference to Amsterdam in 2008. Since then the conference and discipline has evolved tremendously. He likes to see the conference coming back to Amsterdam after all these and first hand experience the transformation we all went through.