#SDGC16 Members Day Programme
Members Day
At Rode Hoed
01:30 pm
On-Site Check-In
Exclusive #SDGC16 Pre-Registration for SDN members
02:00 pm
Birgit Mager
The Service Design Network – Achievements 2016
02:30 pm
»Design Thinking and Service Design Doing« – Touchpoint Editors Panel
Jesse Grimes, Arne van Oosterom, Jürgen Tanghe, Adam Lawrence, Kerry Bodine
Touchpoint will be realeased at the conference
03:00 pm
Jamin Hegeman // Capital One
Service Design in house from design point of view
03:30 pm
Coffee Break // 30 Minutes
04:00 pm
»Not the Usual (Service Design) Suspects«
Ron Kersic // ING Bank
The Designful Enterprise
04:30 pm
Cat Drew
From Experimentation to Value Creation
05:00 pm
Mike Press // University of Dundee
Introducing the Impact Report
05:30 pm
Service Design in the Public Sector
– Launch of Impact Report
SDN members will exclusively receive copies
Members Reception
06:00 pm–08:30 pm
Join and meet the Service Design Network