Aegon & cXstudio
Michel has been creating digital experiences for over 10 years. With a history in technology, design and strategy; he seamlessly moves between being analytical and being creative in order to deliver pleasurable and successful products and services. Before joining HCL to lead the service design for Aegon Netherlands at cXstudio, Michel helped brands improve their customer experience at Tribal Worldwide London and Syzygy. Outside of the agency world, he headed up the UX at real estate startup Lokku and designed cutting edge medical interfaces at Siemens Corporate Research. Michel loves finding the sweet spot where business, customer and technology align in order to create delightful results. You can experience his work at Volkswagen, Morrisons and Mondelez, among other places.
Challenges and opportunities for service design in organisations shifting to agile
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