The united Arab Emirates-Ministry of Cabinet Affairs and the future
With more than 15 years’ experience, Muna Al Dhabbah (Director of Government Service Development, Prime Minister’s Office, UAE) is a leading expert in government customer service development. In her current role she leads development of federal government services, including the Service Factory, a programme in partnership with FutureGov that created eight user-focused government service bundles centred around major life events. Muna received her EMBA from Zayed University and is currently finishing a PhD in Public Administration and Policy at Virginia Tech.
Seven-star service design
Lessons from the UAE
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