Koos Service Design
Niels is a service designer with a cum laude double master degree in Design Engineering from the Delft University of Technology. After being part of the introduction of the first brand-new bank in The Netherlands in 32 years, called bunq, he was determined to apply his design thinking skills in other industries. Niels is currently Service Design consultant at Koos Service Design and has contributed to service design projects in the industries of telecom, aviation, banking, mobility, insurances, FMCG, real estate and governmental services.
Building a distinctive customer journey
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