#SDGC16 Programme



Day 1


Morning Sessions


Theme

Businesses in Transformation

09:00 am
Zuiveringshal

Conference Opening

09:20 am
Zuiveringshal

09:50 am
Zuiveringshal

Plenary Presentation
 Birgit Mager // SDN
 Journey map into the future.

10:10 am
Zuiveringshal

Plenary Presentation
 Katie Koch // Spotify
 Whose job is it anyway?!

10:30 am
Zuiveringshal

Plenary Presentation
 Cathy Huang & Xue Yin // CBi China Bridge
 Multiple-channel business model

10:50 am
Zuiveringshal

11:10 am

Coffee Break // 30 Minutes

Breakout
Sessions

  • Grassroots – Participatory Service Design
  • Expanding the Service Design Palette
  • Workshop
  • Workshop
  • Workshop
  • Workshop

Location

  • Zuiveringshal
  • Theater
  • Machinegebouw 01
  • Machinegebouw 02
  • Werkkamer
  • Chapel

11:40 am

12:00 pm

12:20 pm

12:20 pm

01:00 pm

Lunch Break // 90 Minutes


Afternoon Sessions


Breakout
Sessions

  • Inspiration from related fields
  • Government and public sector
  • Workshop
  • Workshop
  • Workshop
  • Panel

Location

  • Zuiveringshal
  • Theater
  • Machinegebouw 01
  • Machinegebouw 02
  • Werkkamer
  • Chapel

02:50 pm

03:10 pm

03:30 pm

03:50 pm

Coffee Break // 30 Minutes

Theme

The roadmap

04:20 pm
Zuiveringshal

Keynote
 Oliver King // Engine
 Design-led change

04:50 pm
Zuiveringshal

Plenary Presentation
 Erin Muntzert // Google
 Beyond the map

05:10 pm
Zuiveringshal

Closing Keynote
 Cees van Dok // TomTom
 Soft is easy, and hard is really hard

05:30 pm
Zuiveringshal

Service Design Award Ceremony

05:50 pm
Zuiveringshal

Closing // ~20 Minutes