#SDGC16 Programme



Day 2


Morning Sessions


Theme

New business models

09:15 am
Zuiveringshal

Keynote
 Arash Aazami // Kamangir
Change the world?

09:45 am
Zuiveringshal

Plenary Presentation
 René Frijters // KNAB
 Improved Customer Experience Based

10:05 am
Zuiveringshal

10:25 am
Zuiveringshal

10:45 am

Coffee Break // 30 Minutes

Breakout
Sessions

  • Agile & Lean Startup
  • Embedding SD in large organisations
  • Workshop
  • Workshop
  • Workshop
  • Workshop

Location

  • Zuiveringshal
  • Theater
  • Machinegebouw 01
  • Machinegebouw 02
  • Werkkamer
  • Chapel

11:35 am

12:15 pm

12:35 pm

Lunch Break // 85 Minutes


Afternoon Sessions


02:00 pm
Zuiveringshal

Service Design Award winners presentations

Theme

Embedding Service Design in Organisations

02:30 pm
Zuiveringshal

Keynote
 Paula Bello // KONE
 Building Service Design at KONE

02:50 pm
Zuiveringshal

Plenary Presentation
Merijn Neeleman // Ultimaker
 Impact of 3D printing on Service Design

03:10 pm
Zuiveringshal

Plenary Presentation »The new frontier«
 Romy van den Broek // Berge
Best practises on Service Design Pioneering

03:30 pm
Zuiveringshal

03:50 pm

Coffee Break // 30 Minutes

Theme

The new Frontier

04:20 pm
Zuiveringshal

05:10 pm
Zuiveringshal

Conference Wrap-up Panel
 Mike Press, Birgit Mager, Alex Nisbett, Stefan Moritz

05:25 pm
Zuiveringshal

Closing // 15 Minutes


Conference End