Robbert-Jan van Oeveren

admin Dutch Chapter, Organizer

Partner and Co-Founder, Koos

Partner and co-founder of Koos, an awesome service design agency from the Netherlands. Next to this, I’m co-founder of Contextmapp, a customer journey and mobile diary research platform.

I have a Bachelor in Industrial Design Engineering and a Master in Strategic Product Design from Delft University of Technology. During my studies I was partner at Kojac, an IT recruitment/employment agency. Right after my graduation I started Koos.

Together with our team at Koos I am working hard to help organisations reap the benefits of applying service design in their daily work.

My personal goal for SDGC16 is to create a truly awesome event, that will put service design even further on the map and professionalise it for those that are already working with service design. And I’ll be really happy if we succeed in creating less one way traffic, and more interaction, peer-to-peer learning and networking.