Simone Carrier

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Simone Carrier (Head of Service Design, FutureGov) is a service designer with nearly a decade’s experience in human-centred design and innovation. She has led a range of projects focusing on reimagining services, using social technology to improve delivery, and building internal design capabilities. Some of her favourites include redesigning a Moldovan police station to work more closely with the community, developing a tool to keep vulnerable adults safe during severe weather, and teaching public servants in the UAE new ways to design and deliver services. Simone is a graduate of the London College of Communication and Central Saint Martins. She started her career in digital design and product development for clients including Lufthansa, Deutsche Post, and JustGiving.


Presentation Info

Seven-star service design
Lessons from the UAE

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